Frequently Asked Questions

Everything you need to know about shopping with Palava Clothing

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return or exchange through our online portal using your order number.

How do I ensure I'm choosing the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

Palava Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and linen, and we work exclusively with manufacturers who adhere to fair labor standards.

Can I track my package once it has shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.