Returns & Exchanges

We want you to love your Palava garments, but if something isn't quite right, you can return any unworn items with original tags within 28 days of delivery. We offer full refunds or easy exchanges to ensure you find your perfect sustainable fit.

1

Register Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Garments

Carefully place the items in their original packaging, ensuring all Palava tags and labels remain attached and intact.

3

Ship the Package

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing